What if my order arrives damaged, wrong, or incomplete?

NuePharma’s formal return and refund policy is still under legal and operational review and is not yet finalized as published policy — the returns page currently on the site is placeholder content pending that review.

That said, if a shipment arrives damaged, you believe you received the wrong item, something is missing, or a lot code on your vial does not match its published record, contact Support directly with your order number and the lot code. Each report is looked into individually rather than left unanswered while the formal policy is finalized.